Please click on the relevant tab below to see more information about the apprenticeship.

For Gym Apprentices: Customer Service/TLS & PT Diploma

What is studied?

There are two options with this pathway:

The level 3 customer service standard in addition to the personal training diploma. Meaning that each apprentice gains a number of qualifications, such as the customer service standard, the customer service diploma and a personal training diploma. The intention is that each apprentice graduates multi-skilled for the fitness sector.

Or the level 3 team leader supervisor standard in addition to the personal training diploma. Meaning that each apprentice gains a number of qualifications, such as the team leader and supervisor standard, a management diploma and a personal training diploma. The intention is that each apprentice graduates for management within the fitness sector.

At the same time, using our online platform, evidence of working within the fitness sector is collected, along with regular progress monitoring against the standard, ongoing support and close working relationships with the employer.

Apprenticeship Duration?

The apprenticeship is around 18 months in duration. Although the gym instructing and personal training diploma is completed much earlier than this to ensure every apprentice is able to gain the best experience possible during the apprenticeship. To ensure continued dedication to the apprenticeship, a bespoke study plan and CPD record is created for the apprentice to achieve more specialist qualifications while on the apprenticeship, as outlined above. Such as customer service or management training.

Assessment

An apprenticeship is assessed through end point assessment (EPA). This is where an independent assessor from a separate organisation will visit the apprentice to conduct a range of different assessments. Sometimes these can be workplace observations, interviews, professional discussions, projects, examinations and more. The apprenticeship studied will determine the type of assessments. A detailed briefing is provided before EPA, with mock EPA’s conducted before deciding to enter the EPA gateway.

What will I achieve?

Depending on your pathway:

Customer Service Specialist Pathway:

  • Customer service specialist apprenticeship standard
  • Customer service skills, Highfield level 3 Diploma
  • Level 3 Diploma in Personal Training

TLS Management Pathway (Team Leader & Supervisor):

  • Team leader & supervisor apprenticeship standard
  • Team leader & supervisor, Highfield level 3 diploma
  • Level 3 diploma in Personal Training

Remember, if you do not hold a GCSE C/4 or above in Maths and English, you will also need to complete the functional skills level 2 in in both subjects before you can complete the apprenticeship. 

For Apprentices working in Leisure Centre

What is studied?

The role of a Leisure Duty Manager is to manage the effective day to day ‘front line’ operation of a leisure facility. These facilities will vary in size and the services available such as swimming pools, multi-functional sports hall, fitness suites, crèche, children’s soft play, health suites, climbing walls and outdoor sports tracks. It is the responsibility of the Leisure Duty Manager to ensure the facility is prepared for use in accordance with the planned activity programme and that all areas are maintained to the highest possible standards of safety, cleanliness, security and operational effectiveness. Typically, the Leisure Duty Manager will provide visible leadership to a diverse range of staff such as lifeguards, receptionists, sports coaches, fitness teams and crèche workers. Their responsibility is to manage staff performance and on-going development to ensure staff are motivated, efficient and operate at a high standard.

The Leisure Duty Manager will promote customer well-being, and, through the services on offer encourage customers to adopt and maintain an active healthy lifestyle. The Leisure Duty Manager will drive improvements to the customer experience and ensure members of staff are fully aware of how to support diverse customers such as ethnic groups, disabled participants, adults, and young children, understanding how this will contribute to overall customer loyalty and retention in support of the business goals and brand. The Leisure Duty Manager will typically report to a Leisure Centre/General Manager and assist in implementing management systems, maintaining operational standards, records, and financial procedures in accordance with regulations and industry guidance whilst ensuring compliance with all organisational policies and procedures. Leisure Duty Managers’ typically cover a seven day week resulting in shifts that include weekends, early mornings, evenings and public holidays.

This occupation exists within a sector that plays an important role in improving the health of the nation, creating opportunities that get more people, more active, more often.

Apprenticeship Duration?

  • 15 to 18 months, not including EPA (outlined below)

Assessment

An apprenticeship is assessed through end point assessment (EPA). This is where an independent assessor from a separate organisation will visit the apprentice to conduct a range of different assessments. Sometimes these can be workplace observations, interviews, professional discussions, projects, examinations and more. The apprenticeship studied will determine the type of assessments. A detailed briefing is provided before EPA, with mock EPA’s conducted before deciding to enter the EPA gateway.

LINK TO END POINT ASSESSMENT PLAN

What will I achieve?

  • Leisure Duty Manager level 3 Apprenticeship Standard
  • Pool Plant Operator
  • First aid at work
  • Level 3 Diploma in Personal Training (optional, may come at additional cost)

    Remember, if you do not hold a GCSE C/4 or above in Maths and English, you will also need to complete the functional skills level 2 in in both subjects before you can complete the apprenticeship. 

    Coming soon – info below:

    What is studied?

    The current level 4 sports coach apprenticeship standard. Within the standard you will also have one option for an additional specialism, such as the level 4 in strength and conditioning (subject to current qualifications) or other sports/fitness related qualifications.

    At the same time, using our online VLE, evidence of working within the sports sector is collected, along with regular progress monitoring against the standard, ongoing support and close working relationships with the employer.

    Institute of Apprenticeships link below for full details:

     CLICK FOR APPRENTICESHIP STANDARD

    Apprenticeship Duration?

    The apprenticeship is around 18 months in duration. Although the additional qualification within the apprenticehsip may be a lot quicker to complete. To ensure continued dedication to the apprenticeship, a bespoke study plan and CPD record is created for the apprentice to achieve more while studying on the apprenticeship.

    Assessment

    An apprenticeship is assessed through end point assessment (EPA). This is where an independent assessor from a separate organisation will visit the apprentice to conduct a range of different assessments. Sometimes these can be workplace observations, interviews, professional discussions, projects, examinations and more. The apprenticeship studied will determine the type of assessments. A detailed briefing is provided before EPA, with mock EPA’s conducted before deciding to enter the EPA gateway.

    NEXT STEPS:

    Employers:

    If you are an employer, please contact us using the button below stating you are an employer. After disucssion and confirming your requirements, we then begin the employer onboarding process.

    Apprentices:

    If you are a perspective apprentice, please complete our contact form by clicking on the button below, stating that you are an apprentice looking for an opportunity in your chosen sector. One of our team will then contact you to give you the best advice and guidance that we can to ensure we find the best option for you.

    Apprenticeships: Initial Guidance

    Click here to learn all about apprenticeships, what they are and what you need to do. This will help you make an informed decision regarding your next steps. Or alternatively, simply complete the contact form below...
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