Level 2 Diploma in Customer Service

Customer Service Apprenticeships

Who is this qualification for?

This qualification is aimed at learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments   This qualification forms both the knowledge and competency requirements of the SASE Framework Intermediate Apprenticeship in Customer Service and can also be taken on a stand-alone basis.

How long will it take?

To complete this qualification learners should expect to undertake between 245 guided learning hours .

Topics covered

These include understanding customer service delivery, the relationship between customer service and a brand, the management of customer service information, being able to manage their own time and workload, fulfil a personal development plan, communicate with customers in writing and promote additional products and/or services to customers.

Assessment method

This qualification is assessed by a portfolio of evidence

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