Progress your career with the level 3 in customer service.


3+ Months
Awarding Body: Highfields

Who is this course for?

This qualification is aimed at individuals who wish to build on their knowledge and skills in the customer service sector. It is designed for learners who deal with customers on a daily basis as part of their job role in a senior position and is applicable to a variety of work environments. It forms both the knowledge and competency requirements of the SASE Framework Advanced Apprenticeship in Customer Service and can also be taken on a stand-alone basis.

What will you learn from this course?

These include how to organise customer service delivery, the relationship between customer service and a brand, customer relationship management (CRM), business innovation and growth, fulfil a personal and professional development plan, how knowledge resources are used to support customer service delivery and ways of building relationships within a customer service partnership.

How is the course delivered?

Study at work and within the classroom when required.

How will I be assessed?

To complete this qualification learners should expect to undertake 289 guided learning hours.

This qualification is assessed by a portfolio of evidence.

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Why choose our Level 3 Diploma in Customer Service course in Essex?

  • Excellent, highly rated vocational training
  • Vocational courses in Fitness, Teaching, Security, Teaching and more....
  • Multiple funding options available for all courses
  • Flexible Study Options - online, part-time and bespoke 1-2-1/small group delivery

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