Progress your career with the level 3 in customer service.


3+ Months

Who is this course for?

This qualification is aimed at learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification forms both the knowledge and competency requirements of the SASE Framework Intermediate Apprenticeship in Customer Service and can also be taken on a stand-alone basis.

What will you learn from this course?

These include understanding customer service delivery, the relationship between customer service and a brand, the management of customer service information, being able to manage their own time and workload, fulfil a personal development plan, communicate with customers in writing and promote additional products and/or services to customers.

How is the course delivered?

To complete this qualification learners should expect to undertake between 245 guided learning hours.

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Why choose our Level 2 Customer Service course in Essex?

  • Excellent, highly rated vocational training
  • Vocational courses in Fitness, Teaching, Security, Teaching and more....
  • Multiple funding options available for all courses
  • Flexible Study Options - online, part-time and bespoke 1-2-1/small group delivery

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