Progress your career with the level 3 in customer service.
Who is this course for?
This qualification is aimed at learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification forms both the knowledge and competency requirements of the SASE Framework Intermediate Apprenticeship in Customer Service and can also be taken on a stand-alone basis.
What will you learn from this course?
These include understanding customer service delivery, the relationship between customer service and a brand, the management of customer service information, being able to manage their own time and workload, fulfil a personal development plan, communicate with customers in writing and promote additional products and/or services to customers.
How is the course delivered?
To complete this qualification learners should expect to undertake between 245 guided learning hours.
Choose this training course:
Why choose our Level 2 Customer Service course in Essex?
- Excellent, highly rated vocational training
- Vocational courses in Fitness, Teaching, Security, Teaching and more....
- Multiple funding options available for all courses
- Flexible Study Options - online, part-time and bespoke 1-2-1/small group delivery