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What will you study?

The business administration apprenticeships offered at The Vocational Academy are delivered at levels 2 and 3. Depending on your current qualifications and experience, you will be offered the correct level for your studies. If you have achieved a C/4 or above at GCSE, or hold A-level or equivalent qualifications already, you will automatically be offered the level 3 apprenticeship standard.

For grades/qualifications below a C/4 at GCSE, with no level 3 or equivalent qualifications, you may be offered the level 2 apprenticeship depending on your circumstances.

Regardless of your level of study however, you will receive a related diploma in business as an additional qualification to the apprenticeship standard. Giving you the best opportunity in your career. This is agreed with you and your employer to ensure a bespoke apprenticeship.

How long?

This apprenticeship lasts around 15-18 months in total.

How am I assessed?

An apprenticeship is assessed through end point assessments. This is where an independent assessor from a separate organisation will visit you to put you through a range of different assessments. Sometimes these can be workplace observations, interviews, professional discussions, projects, examinations and more. The apprenticeship you are studying will determine the type of assessments you undertake. Which you will be fully briefed on and prepared for during your apprenticeship studies.

What qualification will I achieve?

You will achieve the level 3 Apprenticeship Standard in Business Administration. You will also achieve the Highfield level 3 Diploma for Business Administrators (610/0567/8). 

Customer Service

What is the customer service apprenticeship?

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

Eligibility

The customer service apprenticeships offered at The Vocational Academy are delivered at 3. Depending on your current qualifications and experience, you will be offered the correct level for your studies. If you have achieved a C/4 or above at GCSE, or hold A-level or equivalent qualifications already, you will automatically be offered the level 3 apprenticeship standard.

For grades/qualifications below a C/4 at GCSE, you will need to complete the functional skills level 2 in Maths and English before you are able undertake the end point assessment and complete the qualification .

What qualifications will I achieve?

  • The customer service specialist, level 3 apprenticeship standard
  • The Highfield Level 3 Diploma in Customer Service Skills (603/4688/7)

How long?

The customer service apprenticeship last around 15-18 months in total.

How am I assessed?

An apprenticeship is assessed through end point assessments. This is where an independent assessor from a separate organisation will visit you to put you through a range of different assessments. Sometimes these can be workplace observations, interviews, professional discussions, projects, examinations and more. The apprenticeship you are studying will determine the type of assessments you undertake. Which you will be fully briefed on and prepared for during your apprenticeship studies

STANDARD

HR Support – Level 3:

HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.

LEVEL 3 HR APPRENTICESHIP STANDARD

Duration:

  • 18 months, not including End Point Assessment (outlined below)

What will I achieve?

  • The level 3 Apprenticeship Standard in HR Support
  • If you do not hold a C/4 or above in English and Maths, you will need to complete the functional skills level 2 in both subjects before you can be entered for EPA to complete the apprenticeship. 

How am I assessed?

You will be assessed via end point assessment (EPA). When your training provider (us – TVA), your employer and you, the apprentices have compiled enough evidence, have attended all learning and have demonstrated the knowledge, skills and behaviours (KSB’s), you will be entered for EPA. 

This is where a separate, organisation, usually chosen by us at the beginning of your apprenticeship, sends their independent assessor to work with you through a range of assessments. Once you have passed these assessments, you will have achieved the apprenticeship standard. 

LINK TO END POINT ASSESSMENT PLAN

HR Consultant Partner (Level 5)

This role could be called an HR consultant or an HR business partner in different organisations. Individuals in this role will use their HR expertise to provide and lead the delivery of HR solutions to business challenges, together with tailored advice to the business in a number of HR areas, typically to mid-level and senior managers. They could be in a generalist role, where they provide support across a range of HR areas – likely to be the Core HR option; or a specialist role, where they focus on and have in depth expertise in a specific area of HR – likely to be Resourcing, Total Reward, Organisation Development, or HR Operations. Whichever of these is chosen, they will have a good grounding across the whole range of HR disciplines as this is contained in both of the qualification options included in this standard. They will often be required to make decisions and recommendations on what the business can or should do in a specific situation. They will be influencing managers to change their thinking as well as bringing best practice into the organisation. They are also likely to lead the people related elements of business or HR projects. Whatever their role, they will need to link the work they do to the context and priorities of the business. In a larger organisation they may be one of a team supporting the business and they may also have responsibility for managing people.

Duration:

  • 19 Months, this does not include the EPA period (outlined below)

What will I achieve?

  • HR Consultant Partner level 5 Apprenticeship Standard
  • C.I.P.D. qualification Level 5 Associate Diploma in People Management
  • If you do not hold a C/4 or above in Maths and English at GCSE (or equivalent), you will be required to complete the level 2 in functional skills English and Maths before you can complete the apprenticeship standard. 

Eligibility:

You will already hold level 3 or equivalent qualifications, ideally in related subjects or you have already completed the level 3 HR Support Apprenticeship (this may decrease the apprenticeship duration based for holders of this qualification). 

You will already hold experience in human resources or a related career, or you will have achieved a level of qualification and study that demonstrates your readiness to complete a level 5 qualification. 

You will need to either already be in employment as an HR Consultant Partner, or about to commence employment. 

Apprenticeships: Initial Guidance

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